Tony Bates, Dr. Natalie Petouhoff

Empathy In Action: How to Deliver Great Customer Experiences at Scale

A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale.

Empathy In Action: How to Deliver Great Customer Experiences at Scale

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Ideapress Publishing

2022

9781646870431

Leadership

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